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Frequently Asked Questions

Find answers to common questions about our products and services

Is your hair 100% human hair?
Yes! All our hair products are made from 100% authentic human hair. This means you can style, dye, and treat it just like your natural hair.
How long does the hair last?
With proper care and maintenance, our hair can last 1-2 years or longer. The lifespan depends on how well you care for it and how often you wear it.
Can I dye or color the hair?
Absolutely! Since it's 100% human hair, you can dye it any color you like. We recommend having it professionally colored for best results.
What is your return policy?
We offer a 30-day return policy on all unopened products. If you're not satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
How do I care for my hair extensions?
Wash with sulfate-free shampoo, condition regularly, air dry when possible, and use heat protectant before styling. Store properly when not in use and avoid sleeping with wet hair.
How much hair do I need?
For a full sew-in, we recommend 3-4 bundles. For a partial install, 2-3 bundles should be sufficient. Add a closure or frontal for a complete look.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and costs vary by location. Free shipping is available on orders over ₵100 within Ghana.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International orders can take 7-14 business days depending on your location.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order from your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.