Returns & Refunds

Return Policy

At LeoGlam Hair, your satisfaction is our top priority. We want you to love your purchase! If for any reason you're not completely satisfied, we offer a 30-day return policy on eligible items.

Eligible for Return

• Unopened hair bundles in original packaging
• Unused wigs with tags attached
• Unopened extensions in original packaging
• Closures and frontals that haven't been installed
• Products with manufacturing defects

Not Eligible for Return

• Opened or used hair products (for hygiene reasons)
• Custom-colored or dyed hair
• Products damaged due to improper care
• Items purchased on final sale or clearance
• Products without original packaging or tags

How to Initiate a Return

1. Log into your account and go to "My Orders"
2. Select the order you wish to return
3. Click "Request Return" and select the items
4. Provide a reason for the return
5. Wait for return authorization email with instructions
6. Ship the item back using the provided return label

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation once processed
• It may take 5-10 business days for the refund to appear in your account

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@leoglam.com with:

• Your order number
• Photos of the damaged/defective item
• Description of the issue

We will arrange for a replacement or full refund at no cost to you, including return shipping.

Return Shipping Costs

• Standard Returns: Customer is responsible for return shipping costs
• Defective/Damaged Items: We cover all return shipping costs
• Wrong Item Sent: We cover all return shipping costs

Refund Exceptions

Please note that shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

Questions?

If you have any questions about our return policy, please contact us:

• Email: support@leoglam.com
• Phone: +1 (555) 123-4567
• Hours: Monday-Friday, 9:00 AM - 6:00 PM EST